Delivery & Returns
Delivery CostsFree delivery to all UK mainland addresses.
An item is missing from my order
Sometimes we don't send everything you've ordered at the same time, so first of all, check your delivery note or dispatch emails to see if any of your items will be arriving separately.
I have received a faulty item
We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you.
Please include as many details as possible about the order and the problem with the goods and we will get an alternative sorted out for you.
Do you deliver to work addresses?
We can deliver to your permanent residential address or your place of employment but we do not deliver to a PO Box address for security purposes.
If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person!
Has my order been shipped out yet?
As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it's on its way.
Our Warehouse team works around the clock so you could receive the email in the day or the night.
From there it should be delivered within the timescale we advertise. You can track most orders by logging into Tan Tents account.